All products selling at the platform are genuine and direct from Dutch Lady Milk Industries Berhad.

• Select your preferred product
• Click ‘Add to Cart’
• Click ‘Checkout’
• Key in shipping details
• Key in billing details
• Select Delivery Method
• Confirm product order and quantity
• Select payment method
• Make the payment via your preferred banking system
• Once payment is done, you will be landing on a successful page
• Check e-mail for final confirmation

We currently only deliver to Peninsular Malaysia and are working on expanding to East Malaysia in the near future.

Kindly be informed that we are not allowed to recommend nor promote any Infant Foods and Related Products in reference to the Code of Ethics of Malaysia set by the Ministry of Health.

We guarantee selling stocks with minimal 12 months of shelf life.

Our Friso Gold Official Store will send you the first-hand information regarding the promotion once new promotion is launched.

You will be receiving a confirmation e-mail to the e-mail address that you key in during the order process. The e-mail will state the order number, products ordered, delivery address and amount paid.

For standard deliveries, your order will be picked up by our delivery partner within 48 hours from when payment is received. The above delivery timeline is excluding Public Holiday and Weekends. Once the order has been picked up, it will take 1 - 3 days to arrive at your doorstep.

You will receive the tracking number via email once the courier service agent has picked up your order. If you do not see the email in your inbox, please also check your spam folder.
If the problem persists, feel free to contact our customer careline at 1-800-88-1647 or email us at frisogoldcareline@frieslandcampina.com. You can also drop us a message at our Friso Gold Official Store under the link Contact Us.

Unfortunately, no because we are using courier service to ship your order and do not have this service the moment. The courier service's delivery times are between 9am and 10pm daily and will give you a call before delivery.

Shipping fee is free during the promotion period. Friso Gold reserves the right, at its sole discretion to change, modify, add and remove the terms of this promotion.

Unfortunately once the order have been confirmed, you are unable to change the shipping address. For further enquiries, you may contact our customer careline at 1-800-88-1647.

At this time, we only support payments via Debit/Credit Cards.
Rest assured, we are working to improve our platform to support alternative payment methods in the near future.

Yes you may cancel your order so long it has not been paid yet.

You may contact our customer careline at 1-800-88-1647 or email us at frisogoldcareline@frieslandcampina.com. You can also drop us a message at our Friso Gold Official Store under the link Contact Us.

Yes, you may exchange the products by sending us email at frisogoldcareline@frieslandcampina.com within 15 days of receiving your products with a visual of the damaged item as proof of exchange. Once we received your item, we will inspect and send out a replacement item within 7 working days.

Out of stocks items usually will be replenished in 7 working days, however it is also depending on stocks availability from the warehouse.

Our platform will be having different promotion and free gift from time to time. Friso Gold Official Store will give you the first hand information once new promotion is launched.