All products selling at the platform are genuine and direct from Dutch Lady Milk Industries Berhad.

• Select your preferred product
• Click ‘Add to Cart’
• Click ‘Checkout’
• Key in shipping details
• Key in billing details
• Select Delivery Method
• Confirm product order and quantity
• Select payment method
• Make the payment via your preferred banking system
• Once payment is done, you will be landing on a successful page
• Check e-mail for final confirmation

Kindly be informed that we are not allowed to recommend nor promote any Infant Foods and Related Products in reference to the Code of Ethics of Malaysia set by the Ministry of Health.

We guarantee selling stocks with minimal 12 months of shelf life.

Our Friso Gold Official Store will send you the first-hand information regarding the promotion once new promotion is launched.

You will be receiving a confirmation e-mail to the e-mail address that you key in during the order process. The e-mail will state the order number, products ordered, delivery address and amount paid.

Your order will be shipped within 48 hours from when payment received. The above delivery timeline is excluding Public Holiday and Weekend.

You will receive the tracking number via SMS once the courier service agent has picked up your order.

Unfortunately, no because we are using courier service to ship your order and do not have this service the moment.

Shipping fee is free during the promotion period. Friso Gold reserves the right, at its sole discretion to change, modify, add and remove the terms of this promotion.

Unfortunately once the order have been confirmed, you are unable to change the shipping address. For further enquiries, you may contact our customer careline at 1-800-88-1647.

You may pay via

• Debit/Credit Cards
• Majority online banking system via payment gateway

Yes you may cancel your order so long it has not been paid yet.

You may contact our customer careline at 1-800-88-1647 or email us at frisogoldcareline@frieslandcampina.com. You can also drop us a message at our Friso Gold Official Store under the link Contact Us.

Yes, you may exchange the products by sending us email at frisogoldcareline@frieslandcampina.com within 15 days of receiving your products with a visual of the damaged item as proof of exchange. Once we received your item, we will inspect and send out a replacement item within 7 working days.

Out of stocks items usually will be replenished in 7 working days, however it is also depending on stocks availability from the warehouse.

Our platform will be having different promotion and free gift from time to time. Friso Gold Official Store will give you the first hand information once new promotion is launched.