The World Health Organisation recommends exclusive breastfeeding for the first six months of life. Unnecessary introduction of bottle feeding or other food and drinks will have a negative impact on breastfeeding. After six months of age, infants should receive age appropriate foods while breastfeeding continues for up to two years of age or beyond. Consult your doctor before deciding to use infant formula or if you have difficulty breastfeeding.
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Frequently Asked Questions (FAQ)

Last updated 23rd June 2020


  1. Is this a genuine platform of Friso Gold?
    • All products selling at the platform are genuine and direct from Dutch Lady Milk Industries Berhad.
  2. How can I place an order?
    • Select your preferred product
    • Click ‘Add to Cart’
    • Click ‘Checkout’
    • Key in shipping details
    • Key in billing details
    • Select Delivery Method
    • Confirm product order and quantity
    • Select payment method
    • Make the payment via your preferred banking system
    • Once payment is done, you will be landing on a successful page
    • Check e-mail for final confirmation
  3. Why can’t I find any infant food products in this platform?
    • Kindly be informed that we are not allowed to recommend nor promote any Infant Foods and Related Products in reference to the Code of Ethics of Malaysia set by the Ministry of Health.
  4. What is the minimum product shelf life that you can guarantee?
    • We guarantee selling stocks with minimal 12 months of shelf life.
  5. How frequent will you have promotion?
    • Our Friso Gold Official Store will send you the first-hand information regarding the promotion once new promotion is launched.
  6. How will I know if my ordered is confirmed?
    • You will be receiving a confirmation e-mail to the e-mail address that you key in during the order process. The e-mail will state the order number, products ordered, delivery address and amount paid.
  7. How long does it take to ship the products?
    • Your order will be shipped within 48 hours from when payment received. The above delivery timeline is excluding Public Holiday and Weekend.
  8. How can I track of my order?
    • You will receive the tracking number via SMS once the courier service agent has picked up your order.
  9. Can I pick my preferred delivery date and time?
    • Unfortunately, no because we are using courier service to ship your order and do not have this service the moment.
  10. Is there any shipping fee? 
    • Shipping fee is free during the promotion period. Friso Gold reserves the right, at its sole discretion to change, modify, add and remove the terms of this promotion.
  11. Can I change the shipping address after placing the order?
    • Unfortunately once the order have been confirmed, you are unable to change the shipping address. For further enquiries, you may contact our customer careline at 1-800-88-1647.
  12. What are the payment methods available?
    • You may pay via
      • Debit/Credit Cards
      • Majority online banking system via payment gateway
  13. Can I cancel my order?
    • Yes you may cancel your order so long it has not been paid yet.
  14. Can I collect the Friso Gold Privileges point at the platform?
    • Unfortunately not at the moment.
  15. Who should I contact if there is any issue with my order?
    • You may contact our customer careline at 1-800-88-1647 or email us at frisogoldcareline@frieslandcampina.com . You can also drop us a message at our Friso Gold Official Store under the link Contact Us.
  16. Are the items replaceable/ returnable / refundable in the event if the item is damaged?
    • Yes, you may exchange the products by sending us email at frisogoldcareline@frieslandcampina.com within 15 days of receiving your products with a visual of the damaged item as proof of exchange. Once we received your item, we will inspect and send out a replacement item within 7 working days.
  17. When will items that are Out of Stocks be replenished? 
    • Out of stocks items usually will be replenished in 7 working days, however it is also depending on stocks availability from the warehouse.
  18. Are the products sold on this platform cheaper? 
    • Our platform will be having different promotion and free gift from time to time. Friso Gold Official Store will give you the first hand information once new promotion is launched. 



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